Frequently Asked Questions

It usually takes 1 to 2 business days to process your order, depending on how busy it is.

After that, your product will be shipped and you can expect it within approximately 3 to 7 business days.

Sometimes we can still make adjustments. Please contact us as soon as possible via email, chat, WhatsApp, or social media, so we can see what is possible.

Yes, that is possible. You can track your order here: Track Order

We offer a return period of 30 days during which you can return the package without giving a reason. This period starts on the day you received the order. Please note that the return must be made within 30 days.

For more information, you can visit this page.

After placing your order, you will immediately receive a confirmation email. In this email, you will find your order number (at least 5 digits), an overview of your order, and the delivery address.

It may happen that the confirmation accidentally ends up in your junk email or spam folder. Therefore, first check these folders.

Have you checked your spam folder, waited a bit, and reviewed your email address but still haven't received a confirmation?

Then please contact our customer service. Please provide your full name and order number, and we will be happy to assist you and resend the confirmation if necessary.

Yes, we use advanced security measures to protect your payment information. All payments are processed securely through trusted and certified payment providers.

You can reach us via:

Email: support@sozube.com

View our contact page for all options.